Last updated: 6 December 2021
California residents should consult the section titled “California-specific disclosures” for rights that apply to them.
Residents of the European Economic Area, Switzerland and the U.K. should consult the “GDPR-specific disclosures” and “International data transfers” provisions, as they specifically address rights that may apply to them.
Who we are
IMH is an online content and media company headquartered in Copenhagen. We provide a range of products and services that deliver premium content and services to the social media industries, including, but not limited to, influencer marketing, social media marketing and monitoring, online learning, email marketing, ecommerce marketing, influencer agency and software platform reviews. These products and services include, but are not limited to, articles, affiliate marketing, case studies, reviews, tools, resources, events, courses and pay per click, paid marketing services.
We provide our audiences and customers with information, tools, resources and events to assist them in today”s ever-changing social media environment.
Information We Collect
If you upload images to the Website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the Website can download and extract any location data from images on the Website.
- Your user account. When you register your user account on the Website, we collect your name, email, address, and your country. We use such information to register and maintain your user account, enable your access to the Services, provide you with the requested services, contact you, if necessary, and maintain our business records. The legal bases on which we rely are “performing a contract with you” and ”pursuing our legitimate business interests” (i.e., operate, analyse, grow, and administer the Services). We keep your personal data until you delete your user account.
- Your activity on the Website. When you use the Website, we collect your device ID, device type and location data based on your IP address. We use such information to ensure security of the Website, analyse your use of the Website, identify your location, and recommend optimal location. The legal basis on which we rely is “pursuing our legitimate business interests (i.e., analysing and protecting the Website). We keep your personal data as long as it is necessary for analytics purposes.
- Inquiries. When you contact us, we collect your name, email address, and any information that you decide to include in your message. We use such data to respond to your inquiries. The legal bases on which we rely are “pursuing our legitimate business interests” (i.e., to grow and promote our business) and “your consent” (for optional personal data). We keep your personal data until you stop communicating with us.
- Payments. When you make a payment, you will be asked to provide your payment details that depend on the chosen payment provider (like your name, credit card number, expiration date, security code, and billing address). Please note that we use third-party payment processors. Your payment data is used to process your payments and maintain our business records. The legal bases on which we rely are “performing a contract with you”, ”pursuing our legitimate business interests” (i.e., administer our business), and “complying with our legal obligations”. We keep your personal data for as long as required by law.
- Materials. When you decide to download free materials made available through the Website, we collect your full name, email address, company name, size and type. We use such data to deliver you the requested materials, contact you with regard to our Services, and share your contact details with our partners that may contact you. The legal basis on which we rely is “your consent”. We store such data until you unsubscribe from our newsletters.
- IP address. When you use the Website, we or our third-party analytics service providers (as explained below) collect your IP address. We use your IP address to analyse the technical aspects of your use of the Website, prevent fraud and abuse of the Website, ensure the security of the Website, and tailor the Website for your location. The legal basis on which we rely when processing your IP address is “pursuing our legitimate business interests” (i.e., to analyse and protect the Website). We keep your personal data as long as it is necessary for analytics purposes.
- Affiliated Companies. Finally, in certain instances, we may collect personal information from our Affiliated Companies, such as if you integrate your use of our Services with an account or other information from one of our Affiliated Companies.
Automatically collected technical data. Information about your device hardware and software may be automatically collected by IMH when you use the Services. This information can include your browser type, domain names, access times and referring website addresses. This information is used for the operation of the Services, to maintain quality of the Services, and to provide general statistics regarding use of the Website.
If you contact us, we may keep records of any questions, complaints, recommendations, or compliments made by you and any subsequent responses. Where reasonably possible, we remove all personal data that is not necessary for keeping such records.
Third parties, such as our partners, sponsors, or advertisers whose services are promoted or advertised on the Services, may request that you provide personal data.
We are not responsible for their data processing practices of third-party websites. Please refer to their respective privacy policies for more information.
When you use the Services, IMH (or our third party partners) may collect information about your device and usage of the Services. In some countries, including countries in the European Economic Area, this information may be considered personal data under applicable data protection laws.
We may also use location data internally or in conjunction with our third party service providers to customize your experience and provide offers that may be relevant to you. Depending on the device you use to access the Services you may be able to control whether location data is collected from the settings on your wireless device.
IMH encourages you to review the privacy statements of websites you choose to link to from IMH so that you can understand how those websites collect, use and share your information. IMH is not responsible for the privacy statements or content on websites outside of the Website.
Aggregated and de-identified data
If we combine your non-personal data with certain elements of your personal data and such a combination allows us to identify you as a natural person, we will handle such aggregated data as personal data and make sure that we have a legal basis for processing it. If your personal data is de-identified in a way that it can no longer be associated with a natural person, it will not be considered personal data and we may use it for any business purpose.
Refusal to provide personal data
If you refuse to provide us with your personal data when we ask for it, we may not be able to perform the requested operation and you may not be able to use the full functionality of the Website, receive the Services, or get our response. Please contact us immediately if you think that any personal data that we collect is excessive or not necessary for the intended purpose.
How We Keep Your Personal Data Secure
To help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate technical, organizational, physical, electronic, and managerial procedures designed to protect the personal data we collect (“Security Measures”). The measures we use are designed to provide a level of security appropriate to the types and nature of the personal information we process. Our security measures include secured networks, encryption, access limitation, anonymisation, and carefully selected data processors. We have processes for testing, assessing and evaluating the effectiveness of our Security Measures, including training and communication to employees, for ensuring the security of our processing.
Please understand, however, that while we try our best to safeguard your personal data once we receive it, no transmission of data over the Internet or any social media or other public network can be guaranteed to be 100% secure.
To help protect the privacy of your own personal data, including maintaining the confidentiality of any account information or access credentials, we recommend you take precautions to protect the security of any personal information that you transmit over any public or untrusted network by using encryption and other techniques to prevent unauthorized persons from intercepting or receiving any of your personal data. You are responsible for the security of your information when using unencrypted, open access, public or otherwise unsecured networks.
Use and Disclosure of Personal Data
IMH does not sell, rent or lease its customer lists to third parties.
Data processors. IMH may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal data except in the provision or delivery of information, tools, resources, e-books and such like that you have requested through download options with IMH, or in the provision of third party services to IMH and they are required to maintain the confidentiality of your personal data. Our list of data processors includes:
- Hosting service provider Digital Ocean located in the United States;
- Cloud storage service provider Google located in the United States;
- Newsletter service provider Mailchimp located in the United States;
- Developing service provider Clever Code Lab located in Ukraine;
- Marketing service providers Facebook, Linkedin, Twitter, Tiktok, Wistia, Canva, Google, and Twitch;
- Analytics service providers Google Analytics and Mixpanel located in the United States;
- Payment service providers Stripe and PayPal located in the United States;
- Live chat service provider Intercom located in the United States
- Our Affiliated Companies located in the United States; and
- Our independent contractors and consultants.
Should IMH undergo a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation, IMH”s accumulated customer information will be treated as an asset and, like other business assets, subject to transfer to or acquisition by a third party. We may also disclose information about our users in connection with a commercial transaction where we, or any one of our businesses, is seeking financing, investment, support, or funding.
With your consent or at your direction we may share your personal data with a third party.
IMH will disclose your personal data, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on IMH or the site; (b) protect and defend the rights or property of IMH; and, (c) act under exigent circumstances to protect the personal safety of users of IMH, or the public.
Your technical (non-personal) data may be disclosed to third parties for any purpose. For example, we may share it with prospects or partners for business or research purposes, for improving the Services, responding to lawful requests from public authorities or developing new products and services.
If we have your email address, we may, from time to time, send you a newsletter informing you about the latest developments related to the Services, our Affiliated Companies and our special offers. You will receive our newsletters in the following instances:
- If we receive your express (“opt-in”) consent to receive marketing messages; or
- If you voluntarily subscribe for our newsletter; or
- If we decide to send you information closely related to Services already used by you.
The newsletters sent by us may contain tracking pixels that allow us to conduct analysis of our marketing campaigns. Tracking pixels allow us to see whether you opened the newsletter and what links you have clicked on. We use such information to conduct analytics and pursue our legitimate business interests.
If necessary, we will send you important informational messages, such as confirmation receipts, order updates, payment information, technical emails, and other administrative updates. Please note that such messages are sent on an “if-needed” basis and they do not fall within the scope of commercial communication that may require your prior consent. You cannot opt-out from service-related notices.
Tracking Technologies & Advertising & Analytics Services
Your Data Protection Rights
You may request access to or ask us to correct, update, or delete your personal data. In addition, you can object to processing of your personal data, ask us to restrict processing of your personal data (including specifically not to use automated decision-making in profiling), or request portability of your personal data. Similarly, if we have collected and processed your personal data with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority. The Danish data protection authority, which has jurisdiction over our principal place of business, may be contacted through its website or via email to [email protected].
To exercise your rights under GDPR or CCPA, you can contact us by email at [email protected]. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws no later than within 30 days. We may ask you to verify your identity in order to help us respond efficiently to your request.
Privacy Settings and Opting Out.
Any recipient of email notices/newsletters/surveys may opt out of receiving them at any time. To opt out of receiving emails, follow the unsubscribe instructions located near the bottom of each service update, newsletter, or promotional email, or email your request to [email protected].
If you do not wish for IMH to share the information you supply when you register for an event or conference, such as your name, company name, postal address, or email address, with the event”s sponsors, please specify this in an email to [email protected]
Turning off tracking technologies. You can choose to have your computer warn you each time a persistent or session cookie is being sent, or you can choose to turn off such cookies through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
This section is applicable only to residents of the European Economic Area, Switzerland and the U.K. (“European Residents”), and discusses how we comply with the General Data Protection Regulation (2016/679) of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons regarding the processing of Personal Information and on the free movement of such data (“GDPR”).
Under the GDPR, we are the controller and co-processor of the Personal Information of European Residents. Our purpose for collecting and processing Personal Information from European Residents is to provide them with information regarding our Services. We do not, however, ship our products outside the United States from our Site. The legal basis for collecting Personal Information is your consent to obtain information about our Services. You may withdraw consent from receiving marketing and promotional communications by clicking the “Unsubscribe” link on the communication or contacting us at [email protected]. If European Residents do not provide Personal Information to us or withdraw consent for processing such Personal Information, we may not be able to provide such residents with information regarding our Services. You may still be able to obtain information regarding our products or purchase products through one of the sites run by our authorized distributors.
European Residents may obtain information about the Personal Information that we hold about them by contacting us using the information below under “Contact Information”.
International data transfers
Some of our data processors listed above are located outside the country in which you reside. For example, if you reside in the European Economic Area (EEA), we may need to transfer your personal data to jurisdictions outside the EEA. Whenever we make such a transfer, we will make sure that either (a) the jurisdiction in which the recipient third party is located guarantees an adequate level of protection for your personal data or (b) we conclude a agreement with the applicable third party that ensures such data-privacy protection (such as by including GDPR-compliant standard contractual clauses (SCCs)).. We will not transfer your personal data internationally if no appropriate level of protection can be granted.
The section is applicable only to individuals or households in California (“California consumers”).
The California Consumer Privacy Act (“CCPA”) provides California consumers with additional rights regarding Personal Information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly with a particular consumer or household. The categories of Personal Information we collect are generally described above but differ for individual consumers depending on the Services used by such consumers.
Under the CCPA, California consumers have the following rights:
Right to Know and Right to Delete.
A California consumer has the right to request that we disclose what Personal Information we collect, use, disclose and sell. A California consumer also has the right to submit requests to delete Personal Information.
When we receive a request to know or delete from a California consumer, we will confirm receipt of the request within 10 business days and provide information about how we will process the request, including our verification process. We will respond to such requests within 45 days.
Right for Disclosure of Personal Information.
A California consumer may also submit requests that we disclose specific types or categories of Personal Information that we collect.
Under certain circumstances, we will not provide such information, including where the disclosure creates a substantial, articulable and unreasonable risk to the security of that Personal Information, customers’ accounts with us, or the security of our systems or networks. We also will not disclose California consumers’ social security numbers, driver’s license numbers or other government-issued identification numbers, financial account numbers, any health insurance or medical identification numbers, or account passwords and security questions and answers.
If you are a California consumer and would like to make any requests under the CCPA, please direct them to us using the information below under “Contact Information”.
If we receive any request we will use a two-step process for online requests where the California consumer must first, clearly submit the request and then second, separately confirm the request. We will use other appropriate measures to verify requests received by mail or telephone.
In submitting a request, a California consumer must provide sufficient information to identify the consumer, such as name, email address, home or work address, or other such information that is on record with us so that we can match such information to the Personal Information that we maintain. Do not provide social security numbers, driver’s license numbers, account numbers, credit or debit card numbers, medical information or health information with requests. If requests are unclear or submitted through means other than as outlined above, we will provide the California consumer with specific directions on how to submit the request or remedy any deficiencies. If we cannot verify the identity of the requestor, we may deny the request.
California Do Not Track Disclosures
Although some browsers currently offer a “do not track (‘DNT’) option,” no common industry standard for DNT exists. We therefore do not currently commit to responding to browsers’ DNT signals.
Our Services are directed at a general audience and not directed to those under the age of 18. IMH asks that minors not submit any personal data. IMH does not knowingly collect personal data from individuals under 16 years of age and if we obtain actual knowledge that a user is under 16 years of age, we will take steps to remove that individual”s personal data from our systems.
Retention of Personal Data
We do not discriminate against you if you decide to exercise your rights. It means that we will not (i) deny any goods and services, (ii) charge you different prices, (iii) deny any discounts or benefits, (iv) impose penalties, or (v) provide you with lower quality services.
Links To Other Websites
If you have any questions, comments or concerns, please contact us using the details below:
Clifton Technologies APS t/a Influencer Marketing Hub, Flaesketorvet 68, Copenhagen, Denmark 1711
Email : [email protected]